Returns and refunds

Changes, returns and refunds

To request a change, cancellation or refund, contact the business shown on your confirmation. Include the reference and a short description of what happened. We will explain the next step, any return arrangements and costs, and the repair, replacement or refund available to you. If a refund is due, we will tell you the amount, payment route and expected timing.

Any voluntary change-of-mind offer or cancellation fee must be disclosed before you confirm. Your rights under applicable consumer law continue to apply. You may raise a concern with the business or pursue remedies available through a payment provider, regulator or court.